FAQs • Hingham, MA • CivicEngage

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Weir River Water System Transition

There will be two important changes to your new bill and payment methods:

The most important change in your new bill will be your new account number. You will receive your new account number in the bill following your final bill from Aquarion. It is critical that you reference your NEW account number when paying your new Weir River Water System bills.
Payment options will remain the same but will need to be re-established with your bank to reflect the updated account number.

Payment options include:

In person at the new customer service center, 185 Lincoln Street, Unit 200B, Hingham
Pay by check or electronic payment (via mysuezwater.com) – no fee
Direct Debit through your bank – no fee
Credit Card, ACH or ATM (via the ICI Network) - $2.99 fee per $1,000.00
Customers can also continue to pay their bills at the local Walmart

Monday, Wednesday, Thursday and Friday 8:00 am-4:30 pm

Tuesday 8:00 am-7:00 pm

Saturday/Sunday Closed

5. What is mysuezwater.com?: With www.mysuezwater.com you can enroll in electronic billing and set up automatic payments. You can also update your contact information and register to receive alerts. It is a great and convenient way to manage your account and view your consumption and conservation tips.

You will need your new account number to register via mysuezwater.com.

7. What services are offered at the new customer service center?: Customers will be able to pay bills, make appointments and handle any of their customer support needs at this new storefront location starting April 1, 2021

8. Who do I contact with questions about my bill?: For all customer service inquiries customers should contact the toll-free, 24 hour, self-service number of 1-877-253-6665 or email suezweirrivercustserv@suez.com.

9. Can SUEZ customer service pull up my account history?: Customers will be able to obtain historical information by calling or emailing the Customer Service number at 1-877-253-6665 or suezweirrivercustserv@suez.com

10. Who do I contact to obtain the documents needed to apply for a new water service or a water main extension?: To request information regarding a new water service, water main extension, or fire service installation, please contact Russell E. Tierney, Managing Director / Superintendent at 781-804-2304 or tierneyr@hingham-ma.gov. Applications will be available on our website by January 2022.

Last Digit of Your Address Number	Please Water Only On:
(In effect from April 15, 2021 to October 15, 2021)
0, 2, 4, 6 or 8 (even numbers)	Sunday & Wednesday 12:01 am - 10:00 am, or 6:00 pm - Midnight
1, 3, 5, 7 or 9 (odd numbers)	Saturday & Tuesday 12:01 am - 10:00 am, or 6:00 pm - Midnight
No address number	Sunday & Wednesday 12:01 am - 10:00 am, or 6:00 pm - Midnight

12. How will I be notified about alerts or outages?: Weir River Water System will utilize the Notify alert system to inform customers and we will post information on weirriverwater.com. Please go to www.mysuezwater.com, create or long into your account and update your contact information to ensure that you receive notifications pertaining to your service.

13. Who do I contact to start or stop service?: Weir River Water Customer Service at 1-877-253-6665.

14. I have a seasonal water meter. Who do I contact to have it installed/removed?: Weir River Water Customer Service at 1-877-253-6665.

15. Who do I contact with service questions or water issues (water main break, discolored water)?: Should you need to report any discolored water, main breaks, or have a general water quality concern, please contact Weir River Water Customer Service at 1-877-253-6665.